Privacy Policy

We respect the privacy of our clients. Your data is your data.

The Short Version

How Bold Beaver Uses Information

Bold Beaver is committed to providing high-performance, secure, easy-to-use Canadian cloud services. Data collected is used exclusively with the goal of providing, marketing and improving these service.

No Spam. Bold Beaver will not sell, rent, trade or give away your email address or other contact information to any other organization.

No Spyware/Adware/Malware. Bold Beaver's backup software is designed solely to backup your files securely online in our Canadian data centre and contains no spyware or other unwanted applications.

No Third Party Advertising. Bold Beaver does not intend to advertise for other organizations through its website or email communications.

Your Data is Protected. Bold Beaver’s cloud backup service encrypts all data on your system and then sends it to Bold Beaver over an encrypted connection to ensure your data is secure.


Personal Information

Website Cookies and Logs

Our Web Site can be browsed anonymously; however, to engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use.

Personal information that we collect and retain on our customers may be used for a number of different business purposes such as: record keeping required by law, to fulfill your specific requests for products, services or information, provide customer support or to measure and improve the effectiveness of our web site and marketing endeavours.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

Visitors of this site should also be aware that certain information such as IP address, operating system and time of access, which is not explicitly entered by the user, may be automatically gathered. This information does not personally identify the user. This information collectively gives statistical data on the general use of this site, pages read, images viewed, and the content you download from the site. This information is used for Web Site and system administration purposes and to improve the Web Sites. Bold Beaver Inc. may also employ a technology called "cookies" to keep track of our clients while using our Products or Services. If you are uncomfortable accepting cookies from us, you always have the option of disabling cookies on your Internet browser, however, this may diminish the user experience when using some features of our site, and some services or features may not be usable at all.

Backup Service

By using the online backup service, the system automatically encrypts and transfers your files to Bold Beaver servers. Certain information will be available to Bold Beaver such as type of operating system, file types, or sizes to enable Bold Beaver to provide the service or help support you. Bold Beaver will never look at your actual files.

Mobile Applications

If you choose to use the mobile app provided by Bold Beaver, we will collect information from and about the device, and about your usage. This information is logged and used for customer support and product improvement activities.


Transmission to Third Parties

Note we are required to securely transmit name, credit card information including address to our payment processor for verification and processing of funds. This information is used solely for the purpose of processing your transaction or collecting funds due. Our default payment processor is Stripe. Please see the privacy policy on stripe.com/ca/privacy for how your privacy is protected by Stripe. We also offer our customers the option to use Paypal instead of Stripe. Please see privacy policy on www.paypal.com for how your privacy is protected by Paypal if you choose that option.

We will not disclose, transmit or in any other way provide access to your personal information or stored data for any other third party except to authorized law enforcement or other authorities as may be required under Canadian law.


Data Ownership

Our customers retain full ownership of data stored on our servers through the use of our hosting or backup services. You are free to retrieve or remove any such data at anytime while your account is in good standing. Accounts that are in arrears may have their access suspended until a payment is made and the account is brought up to date. Data belonging to accounts that are have be closed or terminated will be completely purged from our servers.


Communication

From time to time, Bold Beaver will communicate with you via email. There are three types of email you may receive;

1) Service Emails: Service-related email such as a confirmation of password change, expiration of credit card, or a reply to a support issue. You cannot opt out of receiving these messages, as they are part of the service. Certain Service Emails, such as alert notifications, can be managed by signing in to your Account. To stop receiving all Service Emails, you must cancel the service and uninstall the Bold Beaver software from your computers.

2) Announcements: Bold Beaver company news, tips-and-tricks, service promotions (e.g. refer-a-friend), and similar types of material. By using the Bold Beaver service and agreeing to the terms of service you have opted-in to receive such email. You may, at a later date, opt-out of receiving such email using the opt-out mechanism provided in a given email or entering your email on our unsubscribe page. However, doing so may mean that you do not receive information about the most effective use of our services and may, therefore, reduce your overall benefit from using our services.

3) Promotional Communication:Bold Beaver may from time to time also offer a variety of newsletters and promotional communications. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may "unsubscribe" at any time by using the unsubscribe link included in the footer of each newsletter. Our subscriber list is never sold or rented to other parties.


Consent

Bold Beaver Inc. will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

You will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form. Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.


Updating or Removing Information

Users may update or remove their information by signing in to the Bold Beaver customer support portal or by contacting Bold Beaver support. To remove your information, please visit your account and click “Cancel Account.” If you cancel your account, some of your personal and billing information may still be retained in our archives or backups for legal or accounting purposes. In the case of cancellation of cloud backup services, all backup archives will be purged from our servers.


Privacy Policy Changes

Bold Beaver may update this Privacy Policy from time to time. We expect these changes to be minor. New policies will be posted to www.BoldBeaver.com/privacy and, for material changes, we will announce more prominently (including potential email notification.) Your continued usage of the Service expressly constitutes consent.


Security

Bold Beaver is committed to the security of your data and has put in place industry standard physical and electronic enforcement mechanisms. Bold Beaver products automatically encrypt your data before transmission and send the encrypted data using industry-standard Secure Socket Layer / Transport Layer Security (SSL/TLS) encryption. Your data is stored in a secure location with access controls for authorized employees only. For more information, see the SLA section of these Terms of Service.


Limited Liability

Although Bold Beaver Inc. strives to protect the privacy of its customers, we cannot guarantee your privacy. Due to the public nature of the internet technology there is always some risk involved in transmitting data. Bold Beaver Inc. will not be liable for any damage done by third parties outside its control.


Privacy Complaints

Bold Beaver is committed to protecting your privacy. If you have a privacy question or complaint, please contact us directly to attempt to resolve any issue to your satisfaction. You may direct your privacy related correspondence to privacyteam@boldbeaver.com.